1. Introduction
Welcome to Servio. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our platform and tell you about your privacy rights and how the law protects you.
2. The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier, and profile picture.
- Contact Data includes billing address, service location, email address, and telephone numbers.
- Financial Data includes payment card details (processed securely via our partners, Paystack and Flutterwave) and transaction history.
- Marketplace Data includes details about service requests (leads), messages exchanged via our chat system, quotes, reviews, and ratings.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new customer or vendor.
- To process and deliver your requested services, including managing payments, fees, and charges.
- To facilitate communication between customers and vendors (e.g., service matching, AI quote generation, and instant messaging).
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To improve our platform, products/services, marketing, customer relationships, and experiences.
4. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes described in this policy:
- Platform Users: Customers and Vendors will have access to each other's basic identity and contact data as necessary to fulfill service bookings and respond to leads.
- Service Providers: Acting as processors who provide IT and system administration services, payment processing, and AI infrastructure.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers.
- Legal Authorities: When required by law to comply with legal obligations or protect the rights and safety of Servio and our users.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
7. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@myservioai.com
Address: Servio HQ, Lagos, Nigeria